Refund policy
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AT A GLANCE Eligible ready-to-ship items may be returned within 30 days after delivery. Made-to-order items are generally final sale, except when they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law. |
MARTIN LINEN / STUDIO MARTIN & CO.
1. Eligible ready-to-ship returns
A ready-to-ship item may be returned if Martin Linen receives the return request within 30 calendar days after the item was delivered. To qualify, the item must:
Be unused, unwashed, unaltered, and in resalable condition;
Be free from stains, odors, pet hair, damage, or signs of wear;
Include its original packaging, labels, inserts, and accessories, when applicable; and
Be accompanied by valid proof of purchase from Martin Linen.
Martin Linen may decline a return or reduce the refund when an item is returned in a condition that prevents resale, to the extent permitted by law.
2. Made-to-order and personalized items
Made-to-order, custom-sized, personalized, monogrammed, cut-length, or otherwise specially produced items are final sale because they are created specifically for the customer. They are not eligible for return or exchange due to preference, fit, color choice, change of mind, or other reasons unrelated to a defect or fulfillment error.
Martin Linen will provide an appropriate remedy when a made-to-order item arrives damaged, is defective, is materially different from what was ordered, or is otherwise subject to a remedy required by law. Depending on the circumstances, the remedy may be repair, replacement, correction, or refund.
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NATURAL VARIATION Subtle variation in weave, texture, slubs, dye lots, print placement, or color may be inherent in natural and artisan textiles and is not necessarily a defect. Screen settings and lighting can also affect color appearance. Material discrepancies will be evaluated individually. |
3. Items not eligible for ordinary return
Made-to-order, custom, personalized, monogrammed, or cut-length products, except as described above;
Items marked “Final Sale” before purchase;
Gift cards;
Fabric swatches, samples, or remnants;
Items that have been used, washed, altered, installed, damaged after delivery, or returned without required components; and
Items purchased from a third-party seller.
These exclusions do not limit any non-waivable rights or remedies available under applicable law.
4. Damaged, defective, or incorrect orders
Please inspect the order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact Martin Linen as soon as reasonably possible and within the 30-day return period.
Include the order number, a description of the issue, and clear photographs of the item, packaging, shipping label, and damage or discrepancy. Keep all packaging until Martin Linen confirms whether it is needed for a carrier claim or return.
If Martin Linen confirms the issue, it will provide instructions and, when appropriate, a prepaid return label. Martin Linen may offer repair, replacement, correction, or a refund. Nothing in this section limits rights that cannot legally be waived.
5. How to request a return
Email alyssa@kitchenbathdigest.com within 30 calendar days after delivery.
Include your name, order number, the item you wish to return, and the reason for the return.
Wait for written return authorization and return instructions before sending the item.
Package the authorized item securely and ship it to the address provided by Martin Linen.
Send the return within 14 calendar days after authorization unless Martin Linen gives a different deadline.
Returns sent without authorization, sent to a different address, or shipped cash-on-delivery may be refused. Return authorization does not guarantee a refund; the returned item must still satisfy this policy.
6. Return shipping and risk of loss
For an ordinary eligible return, the customer is responsible for return shipping costs. Original shipping, delivery, handling, and expedited-service charges are nonrefundable unless the return results from a Martin Linen error, confirmed damage or defect, or applicable law requires otherwise.
Use a trackable, insured shipping method appropriate for the item’s value. The customer remains responsible for the return until it is delivered to Martin Linen. Martin Linen is not responsible for an ordinary return that is lost or damaged in transit.
7. Refund timing and method
After an authorized return is delivered, Martin Linen will inspect it and notify the customer whether the refund is approved. Approved refunds will be issued to the original payment method, generally within 10 business days after inspection. Financial institutions may require additional time to post the credit.
The refund will include the eligible merchandise price and any applicable sales tax attributable to the refunded merchandise. Shipping or other charges are refunded only as stated in this policy or required by law.
8. Exchanges
Martin Linen does not guarantee direct exchanges. For an eligible ready-to-ship item, the usual process is to return the original item and place a new order for the preferred item. Availability and price are not guaranteed until the new order is accepted.
Made-to-order items are not exchangeable except when Martin Linen approves a remedy for damage, defect, or an incorrect item.
9. Order cancellations
Ready-to-ship orders may be cancelled only before fulfillment or shipment begins. Contact Martin Linen immediately; a cancellation request is not guaranteed.
A made-to-order order may be cancelled within 24 hours after purchase or before production begins, whichever occurs first. After production begins, the order cannot ordinarily be cancelled or changed. Any approved refund will be returned to the original payment method.
The preceding cancellation limits do not apply when federal or state law gives the customer a cancellation right, including certain circumstances involving shipment delays.
10. Shipping delays and unavailable merchandise
Martin Linen will ship within the timeframe stated at checkout or in the order confirmation. If no shipping timeframe is stated, Martin Linen will follow the timeframe required by applicable law.
If Martin Linen cannot ship on time, it will provide any legally required delay notice and offer the customer the choice to consent to the delay or cancel the unshipped order for a prompt refund. This applies to both ready-to-ship and made-to-order merchandise when covered by law, even if the item would otherwise be final sale.
A refund required because merchandise cannot be shipped will not be replaced with store credit unless the customer affirmatively agrees and the law permits that choice.
11. Promotions, sets, and gifts with purchase
If a returned purchase qualified for a discount, bundled price, free item, or other promotion, Martin Linen may recalculate the refund based on the items kept. Any gift with purchase must be returned unused or its stated value may be deducted from the refund to the extent permitted by law and disclosed with the promotion.
12. Policy changes and applicable rights
Martin Linen may revise this policy prospectively. The policy displayed or provided at the time of purchase will generally govern that order, except when a later change is required by law or provides the customer with more favorable terms.
This policy does not exclude, restrict, or replace any warranty, remedy, or consumer right that cannot be waived under applicable federal, Virginia, or other governing law.
13. Contact Martin Linen
To request a return, report an order issue, or ask a policy question, contact:
Email: alyssa@kitchenbathdigest.com
Website: kitchenbathdigest.com
Return address: Do not ship a return until Martin Linen provides the authorized return address.
Business location: Nokesville, Virginia